Telematics Support Technician
Rainkine Thompson Limited (RTL), a leading Telematics provider located in the village of Hadfield (near Manchester) is seeking a committed and self-motivated individual for the position of Telematics Support Technician on a permanent staff basis.
The successful applicant will have the following Characteristics / Skills:
- Customer focused person with the ability to have strong personal relationships with customers and managing expectations
- Ability to manage support tickets system
- Ability to investigate customer issues
- Have staff management experience
- Strong understanding of technology and desire to learn
- Ability to create and implement procedures
- Complete finisher
- Attention to detail
Experience Requirements:
- At least 3 years in IT support roles
- Software / Technology background in some roles
- Strong analytical skills
- SQL knowledge is an advantage
- Degree is an advantage
- German/French/Spanish knowledge is an advantage
Remuneration package is based on experience.